Workload and Turnover Intention
A Case of Fast Food Industry of Quetta
DOI:
https://doi.org/10.58341/srj.v1i1.3Abstract
The aim of this study was to examine the workload impact on turnover intention amongst employees working in the fast food industry of Quetta - Balochistan, Pakistan. As it has been observed in prior studies that turnover intention in the fast food industry is quite high and industries are facing challenges to overcome the phenomena. In this study, workload was found as one of the critical factor that lead to turnover intention. This study used a quantitative research method based on convenience sampling methods. The data was gathered from employees working in fast food restaurants with the assistance of a predesigned questionnaire. The data were analyzed while using SPSS and Smart-PLS in order to find out the relationship between workload and turnover intention. The results of the study revealed that workload significantly associated with the turnover intention. Based on the findings, it is important for restaurant managers to look over such factor to minimize the turnover intention.
Keywords:
Workload, Turnover Intention, Food Industry
References
Bernard, H. R., & Bernard, H. R. (2013). Social research methods: Qualitative and quantitative approaches. Sage.
DiPietro, R., & Bufquin, D. (2018). Effects of work status congruence and perceived management concern for employees on turnover intentions in a fast casual restaurant chain. Journal of Human Resources in Hospitality & Tourism, 17(1), 38-59.
https://doi.org/10.1080/15332845.2017.1328260
Ghazali, H. (2010). Employee intention to leave a job: A case of Malaysian fast food industry (Doctoral dissertation, University of Waikato).
https://hdl.handle.net/10289/4113
Hee, O. C., & Ann, Y. S. (2019). Factors influencing employee turnover in the food manufacturing industry in Malaysia. International Journal of Academic Research in Business and Social Sciences, 9(1), 482-491.
http://dx.doi.org/10.6007/IJARBSS/v9-i1/5423
Memon, N. A. (2016). Fast food: 2nd largest industry in Pakistan. Pakistan food journal, 3(1), 1-3.
Morrill, M. I., Hines, D. A., Mahmood, S., & Cordova, J. V. (2010). Pathways between marriage and parenting for wives and husbands: The role of coparenting. Family Process, 49(1), 59-73.
https://doi.org/10.1111/j.1545-5300.2010.01308.x
Qureshi, M. I., Iftikhar, M., Abbas, S. G., Hassan, U., Khan, K., & Zaman, K. (2013). Relationship between job stress, workload, environment and employees turnover intentions: What we know, what should we know. World Applied Sciences Journal, 23(6), 764-770.
https://doi.org/10.5829/idosi.wasj.2013.23.06.313
Rajan, D. (2018). Negative impacts of heavy workload: a comparative study among sanitary workers. Sociology International Journal, 2(6), 465-474.
Rajandran, N. C., Subramaniam, A., & Maideen, M. B. H. (2018). Impact of Job Burnout, Job Security and Organizational Commitment on Turnover Intention Among Credit Counselling and Debt Management Agency Employees in Kuala Lumpur (Doctoral dissertation, Asia Pacific University).
Ryan, C., Ghazali, H., & Mohsin, A. (2011). Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia. International Journal of Contemporary Hospitality Management, 23(3), 344-360.
https://doi.org/10.1108/09596111111122523
Tulangow, M. J., Saerang, D. P., & Rumokoy, F. S. (2018). The effect of job stress, work environment and workload on employee turnover intention (case study at pt. wika realty manado). Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 6(1).
https://doi.org/10.35794/emba.6.1.2018.19270
Xiaoming, Y., Ma, B. J., Chang, C. L., & Shieh, C. J. (2014). Effects of workload on burnout and turnover intention of medical staff: A study. Studies on Ethno-Medicine, 8(3), 229-237.
Zheltoukhova, K., et al. (2012). "Taking the strain: The impact of musculoskeletal disorders on work and home life." London: The Work Foundation 60.
Downloads
Published
How to Cite
License
Copyright (c) 2022 Siazga Research Journal
This work is licensed under a Creative Commons Attribution 4.0 International License.
