Analyzing the Effect of Organizational Culture on Employee Engagement in Call Centers
DOI:
https://doi.org/10.5281/zenodo.15413632Abstract
The study looks at the size of the impact and outcomes of how well workers do. It looks at how these things affect the level of work. Also, it will look at how they work together and how good or bad workers might be due to these things. This research explores what makes workers do well in a phone office in Pakistan. Based on what other people have written, we will look at four things that might affect how well workers do their job. We want to see if these things affect workers’ jobs. We asked 170 workers questions using a scale. Then we used math to find out more. The result showed that training, rewards, and the boss all play a part in how well workers do their job.
Keywords:
Organizational Culture, Employee Engagement, Call Centers
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